Terms of Service

Please read our straightforward terms before using our services. This is an agreement between FrozenPlain Ltd., a company registered in England, and yourself, the user of our services.

Product License

By purchasing a license, you agree to its terms for the chosen product.

By redeeming a code, you agree to the terms of the Personal License.

By downloading a free product, you agree to the terms and conditions of either our Personal License, or one of our Studio Licenses.

Reviews are welcome

Anyone who has access to our products is welcome to create and share content about the product — including reviews, tutorials, demonstrations, articles, videos, live streams, and educational materials — either commercially or non-commercially. You’re free to show how the Product works, demonstrate its features, give opinions, and teach others how to use it.

Our payment processor, Paddle

We use Paddle to handle payments and act as our Merchant of Record. By using our checkout, you agree to Paddle’s terms of service and privacy policy.

Download links

After purchasing a product license or redeeming a code, we will automatically provide you with download links for the product(s) via email. You agree to not share your product download links with anyone else. The download links will expire after a certain amount of time but you can always get new download links using our My Content system. You may also receive links for crossgrades — you agree to not share these links.

Buying Redemption Codes

After purchasing a Redemption Code, we will automatically provide you with a code via email. You may share it with anyone you like for them to redeem.

Refunds

You agree to our Refund Policy when making a purchase.

Privacy

By purchasing a product from FrozenPlain, redeeming a code, signing up to our newsletter, or signing up to our forum, you agree for us to handle your data in accordance with our Privacy Policy. We will never sell your data to third parties.

Forum

With our forum, you agree to keep your password secure and not share it with anyone else. You also agree to use the forum for its intended purpose: discussion, questions, networking, support, or similar use related to FrozenPlain and audio production. Spamming and using bots is not allowed. We reserve the right to remove any content that we deem inappropriate, however we will never remove content just because it doesn’t show FrozenPlain positively.

By posting in the Reviews section of the forum, you accept that your post may be displayed as an excerpt on the FrozenPlain website.