Privacy Policy

FrozenPlain aims to keep things as straightforward as possible. We store as little as possible and do not share it with anyone. This page describes exactly what data we store and how we process it.

When you make a purchase or redeem a code we save your email address along with information about the products you purchased/redeemed. We do this to send you download links and enable the My Content system to work so that you can get new download links at any time. Besides this, we do not store any information about you. Our payment processor, Paddle, stores more detailed information about purchases in order to process the payment and provide you with a receipt. Please see their privacy policy for more information. You may contact them about payment-related enquiries.

You may request to have your email address and purchase history removed from our system and Paddle’s at any time. Please contact us to make this request. We will fulfil your request within 30 days.

We have 2 separate services that are related to this website: the newsletter mailing list, and the forum.

When you sign up to the newsletter your email address is added to the private list. You can unsubscribe at any time by clicking the link at the bottom of the email. If you want to remove your email address from the list but don’t have one of our newsletter emails handy, please contact us. We will fulfil your request within 30 days. We are looking into adding the ability to self-unsubscribe via a from on this website.

Signing up to the forum requires an email address and password. Additionally, you will set a username and nickname. Your nickname will be publicly visible on any posts that you submit. You may request to have your forum account and data deleted by contacting us. We will fulfil your request within 30 days.

See also related information on our Cookie Policy.