By using this website, you consent to us processing your information as set out in this policy.


FrozenPlain automatically collects information using cookies. Cookies are small data files stored on your computer by a website. Amongst other things, we use cookies to store information about your shopping cart, so that it is remembered for your next visit. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.


We also use cookies to analyse how you use the site and track which areas are popular on our site, we do this by using Google Analytics, a web analytics service provided by Google. You can prevent Google from collecting information (including your IP address) via cookies and processing this information by downloading this browser plugin and installing it: // Further information concerning the terms and conditions of use and data privacy can be found at the Google Analytics Terms of Service or at the Google Analytics Privacy Overview.

Information we store

For purchasing customers, in order to manage your previous purchases, and re-download your products, FrozenPlain requires you to have a FrozenPlain account. As part of your account the following data is stored: your name, your email and your billing country. When you make transactions using the site, the details of the purchase are stored along with the date, time, and your IP address. Credit card information is not stored by FrozenPlain. We use your data in the following ways:

  • As part of the service of managing your purchases and your FrozenPlain account: receipts, invoices, refunds, essential software updates, or similar correspondence.
  • Providing convenience for further purchases.
  • Correspondence to inquiries or issues from you.

Our trusted partner Paddle, who securely handle the payments, also collect personal data for order fulfilment and product support. Full details are on their privacy policy page.

Product Fullfillment

Our order process is conducted by our online reseller is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.


We send infrequent updates and promotions from FrozenPlain, such as information about sales or the launch of new products to subscribers of our newsletter. You may leave the mailing list at any time. All of our newsletter emails have an unsubscribe button at the bottom. The newsletter is a separate optional list to the customer list.


If you do not want us to retain or use your personal information, you may withdraw your consent by contacting us at through the form on this site. We may at any time in the future choose to alter this privacy policy.