This page details 3 things:

  1. What information we collect from you.
  2. Why we collect it.
  3. How you can delete the data we keep and block cookies.

We may change this policy. We therefore recommend that you revisit this page every once in a while.

Collection of personal data

FrozenPlain Account

FrozenPlain requires you to create/use a FrozenPlain Account before making a purchase. We do this so that you have a place to view your previous purchases, and re-download any of your purchases.

As part of your FrozenPlain Account the following data is stored: your name, your password, your email and your billing country. Your password is stored using a one-way hash, which means it cannot be viewed by anyone, including FrozenPlain.

When you purchase a product through the site, the details of the purchase are stored along with the date, time, and your IP address.

We use your FrozenPlain Account data in the following ways:

  • As part of the service of managing your purchases and your FrozenPlain account: receipts, invoices, refunds, essential software updates, or similar correspondence.
  • Providing convenience for further purchases.
  • Correspondence to inquiries or issues from you.

Your data is secure on our server and is only ever used for the reasons above.

Deleting your FrozenPlain Account

If you want your account deleted, you may contact us through the contact page: we will delete your data.

Payment Information

Credit/debit card information is not stored by FrozenPlain.

Our trusted partner, Paddle, securely handle FrozenPlain’s payments. They collect a small amount personal data for the purpose of order fulfilment and product support. They also do not store credit/debit card information, save from a small identifier. Full details are on their privacy policy page.

Optional mailing list

FrozenPlain has an opt-in mailing list. It is separate from your FrozenPlain account. If you subscribe to it, your email address will be stored, and we will send you infrequent information about updates and promotions from FrozenPlain, such as information about sales or the launch of new products to subscribers of our newsletter. You may leave the mailing list at any time. All of our newsletter emails have an unsubscribe button at the bottom.


FrozenPlain Cookies

FrozenPlain’s website automatically collects information using cookies. Cookies are small data files stored on your computer by a website. Amongst other things, we use cookies to store information about your shopping cart, so that it is remembered for your next visit.

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.

Google Analytics Cookies

We also use cookies to analyse how you use the site and track which areas are popular on our site, we do this by using Google Analytics, a web analytics service provided by Google.

Further information concerning the terms and conditions of use and data privacy can be found at the Google Analytics Terms of Service or at the Google Partner Sites Privacy & Terms

How to block Cookies

Most web browsers offer a way to disable cookies. Here is how to do that for some popular browsers: • Google Chrome
Internet Explorer