By using this website, you consent to us processing your information as set out in this policy.
Information we store
For purchasing customers, in order to manage your previous purchases, and re-download your products, FrozenPlain requires you to have a FrozenPlain account. As part of your account the following data is stored: your name, your email and your billing country. When you make transactions using the site, the details of the purchase are stored along with the date, time, and your IP address. Credit card information is not stored by FrozenPlain. We use your data in the following ways:
- As part of the service of managing your purchases and your FrozenPlain account: receipts, invoices, refunds, essential software updates, or similar correspondence.
- Providing convenience for further purchases.
- Correspondence to inquiries or issues from you.
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
We send infrequent updates and promotions from FrozenPlain, such as information about sales or the launch of new products to subscribers of our newsletter. You may leave the mailing list at any time. All of our newsletter emails have an unsubscribe button at the bottom. The newsletter is a separate optional list to the customer list.